Refund Policy

Every game and every feature on PlaywithBuddies is free. There is no subscription, no premium tier, no adverts and no paid item. We do not take payments, we have no payment provider, and we will never ask you for card or bank details.

Because we never charge you, there is nothing for us to refund. You are not out of pocket at any point for using this site.

Parts of the site show prices for gem packs that are not available to buy. Those screens are a preview of something that may be built later. Showing a price is not an offer to sell, nothing can be bought, and no payment can be taken. If you are ever asked to pay for something on PlaywithBuddies, it did not come from us.

Coins, gems, cosmetic unlocks and badges are earned by playing. As explained in our Terms and Conditions, they have no monetary value, cannot be bought or sold, and cannot be exchanged for money or anything else of value.

It follows that losing or spending them, or having a balance reset when a game is rebalanced or rebuilt, is not a financial loss and carries no right to a refund or any other compensation. We may correct a balance that came from a bug or from a breach of our Terms.

Nobody is authorised to sell PlaywithBuddies accounts, coins, gems or items, and we have no resellers, no shops and no payment pages. If someone offers to sell you any of these, it is a scam, we cannot refund what you pay them, and buying or selling an account or items is against our Terms.

Please tell us at bilalsaeed10b@gmail.com if you come across anything like that.

If we ever start selling anything, we will publish the terms of sale before it goes live and ask you to accept them at the time of purchase. This policy would then be replaced with one setting out at least the following, and we will not take a single payment before it is in place.

• Who the seller is, the full price including any taxes, and what exactly is being sold.
• Your right, if you live in the EU or UK, to cancel a purchase within 14 days. Digital items are delivered instantly, so you would be asked to agree that delivery starts straight away and that you lose the right to cancel once it has, which is what the law requires us to tell you.
• How to ask for a refund, what we will do about a purchase that failed, was charged twice, or was never delivered, and how long a refund takes to reach you.
• What happens to items you have paid for if your account is closed or the Service shuts down.
• How to complain if you are unhappy with our decision.

Nothing in this section is a promise that paid features will be added, and nothing here obliges you to pay for anything.

If you believe you have been charged for anything to do with PlaywithBuddies, email us at bilalsaeed10b@gmail.com with the details and we will look into it. Since we take no payments, any such charge did not come from us, and your bank or card provider is the right place to dispute it.